We are looking for someone passionate about building the next big thing and making a true impact in the region.
Key Responsibilities
- Providing extraordinary service aligned with the company’s culture and objectives.
- Support users with onboarding and Know-Your-Client documentation.
- Respond to incoming questions or queries that might arise from users.
- Assist users in navigating the platform, if needed.
- Document user questions, queries, or issues they are facing. Support the Company in optimizing customer experience by sharing 'Voice of Customers' - customer complaints to the relevant team.
- Prepare analysis on the root cause of critical problems that occurred with users and prevent the same issue from recurring in the future.
Competencies
- Have experience working in customer-facing roles.
- Strong written and verbal communication skills (Arabic and English).
- Be service-oriented and have as many of the following characteristics: empathy, resourcefulness, communication, and relationship-building.
- Accountability and Ownership: Self-driven individual who can build and maintain high-scale projects end to end.
- Experienced in using Intercom or Zendesk.
Nice-to-have
- Experience in a B2C company.
- Basic understanding of the financial and investment ecosystems.
Benefits
- Market-standard compensation;
- Generous Employee Stock Ownership Plan in line with our belief that our employees should be owners of the company and not just contributors;
- You'll never have to pay for our premium paid plans ;)
- Being part of a founding team building something revolutionary in FinTech in the region.